This tutorial is for existing PPLCONNECT users (we heart you!) who have a new phone (yay!). This video is timed nicely with all of the awesome new Android phones recently released, and with the holiday season approaching.
WTH is a ‘Primary Device Link’?
So glad you asked! The link between the PPLCONNECT account and the primary smartphone is very important. We launched PPLCONNECT to allow Android users to experience true cross-device continuity, and to do this, the most up-to-the-minute information from the phone needs to be synced. So when you get a new phone, that critical link needs to be established.
Further, since you can install the PPLCONNECT app on both Android smartphones and tablets – PPLCONNECT needs to know which device is the primary device, and which is the secondary device, for syncing purposes. The primary device will always be the smartphone, which has a SIM card. The secondary device is the tablet, which often won’t have a SIM. On the secondary device you are accessing, using and interacting with synced information from the primary device. You can check the link status on either device at any time by going into the PPLCONNECT app menu > settings > primary device link.
What to do When You Get Your New Phone
1. Install the PPLCONNECT app.
2. Log in with your existing PPLCONNECT account credentials (no need to sign up for a new account)
3. You’ll land on a screen prompting you to set the new phone as primary device (you’re welcome!). Follow the prompts.
Accidentally went past this screen? Simply swipe left from the home or ‘Connect’ screen as we call it. If ever you want to check on the device link, go to Menu > Settings > Primary Device Link.
We’re Here for You
If you need any assistance with changing your primary device, or any other aspect of using PPLCONNECT you can shoot us an email anytime – we’re here to help! Email our team.